Top 10 Best and Worst Companies for Customer Service in 2010

MSN’s Money-Zogby International Customer Service Survey was conducted to find the overall best and worst companies in customer service for 2010.

Best 

10. Marriott
9. Nordstrom
8. UPS
7. Southwest Airlines: A pro-active customer relations department and online forums/blogs for customers to engage and share their thoughts have helped this airline become a top choice.
6. Publix Supermarkets
5. FED EX 
4. Apple: Customization and a constant stream of public seminars regarding their products help Steve Jobs and his company rule the technology world
3. Netflix
2. Trader Joes
1. Amazon

Worst

10. HSBC: In 2003, HSBC acquired Household International, the largest subprime mortgage lending company of its day. This acquisition brought upon the beginning of a bad reputation for HSBC and they have since pulled out of subprime lending.
9. Citibank
8. Wells Fargo
7. Time Warner Cable: Time Warner Cable has had complaints regarding their representative not being able to help their customers with their needs. Since these complaints have filtered, Time Warner Cable has set out onto the social media networks, such as Twitter, to give a place for customers to express concerns they typically wouldn’t over the phone.
6. Dish Network
5. Capital One
4. Sprint/Nextel
3. Comcast
2. Bank of America
1. AOL